It worked on my Windows 7 computer without an issue and issue is only in my Windows 10 computer. I am still waiting for a reply from them. They swapped it but also checked the one I sent and it worked on their Windows 10 computer. Your problem could be a bad driver or a simple change in the settings. The cheap USB capture devices are hit or miss. The capture format not being compliant the industry standard format. This may be due to Your computer's os may not recognize the device. This is the error I get in Power Director 12 : " Cyberlink Power Director could not complete the recording preparation. I hear audio fine in both Arcsoft and EZgrabber. No matter how many times I uninstall and reinstall I get a blank white or black screen on EZGrabber and Arcsoft and is completely undetected in PowerDirector I Virtual dub also I am getting a blank screen. I been trying to install VC on my computer. Remember Me? Results 1 to 13 of Diamond VC blank screen. Hello, I bought a Diamond VC capture card.VideoHelp Forum. For a better experience, please enable JavaScript in your browser before proceeding.
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